East Midland Flatpack

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Contact Us / Small Print

Please make all cheques payable to: East Midland Flatpack



Customer Service Contact Information
East Midland Flatpack
Loughborough
Leicestershire
LE11 5SE
Tel: 0845 094 8291
Mob: 07890 561 780


Our Hours:
 Mon   Fri       9am-10pm
  Sat               9am-10pm
Sun              9am-9pm


Returns

If an item is damaged on delivery, then you will have to take it up with the delivery company and or store.

If an item becomes damaged or bows after assembly, then it is up to the individual to arrange for a return of the item to the supplier. We will be happy to reassemble any item for a small charge.

We are not liable for faulty goods in anyway.



Payment Terms

Payments accepted - cash / cheque / bank transfer

Payment is made on completion. No upfront payments.
If requiring bank transfer please let us know and we will give you account details.
If for any reason you are unable to pay for the assembly work then there will be charges per day for non-payment.
For cheques, there is a 7day clearing condition. If the payment hasn't cleared within 7days then a charge of 10% (of total value of assembly) will be charged per day. If after 14days the payment hasn't been received then the matter will be taken to the small claims court.



Assembly Terms


All items are assembled on the day.
There is a 30day assembly guarantee on all items assembled by us. Unless it is a fault with the it em, please see the returns policy for more information.


Cancellation Policy

You can cancel free of charge up to 24hours before assembly is due.
Inside 24hours of delivery there is a 25% charge of the total cost of services, made payable via cheque, bank transfer.


Privacy Policy

Any information given to us over the phone or online will be used for your single transaction with us. Your details will never be passed on to any third-party, survey groups or marketing schemes.

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East Midland Flatpack can also offer:
  • painting & decorating
  • laminate floor laying
  • resealing baths & showers
  • hanging shelves & curtain poles
  • Many more DIY options available - please feel free to ask.

eastmidlandflatpack * Loughborough * UK * 0845 094 8291 *
07890 561 780
© East Midland Flatpack 2010